This policy applies to walk-in, online and call-in orders. To give you the best experience, here is how we handle problems with an order. Questions about this policy? Email us at pitabowl@gmail.com. For an immediate response, call the restaurant, or your third-party delivery company if you ordered through one.
We start preparing your order as soon as it is confirmed, so we cannot accept cancellations once your order has been confirmed with the restaurant.
Wrong items in your order
If you receive food that is different from your receipt, we sincerely apologize. Please call us or your third-party delivery company as soon as you notice the error. You are welcome to come pick up the correct items, and your order will be given priority.
- Credit card payments: we refund the price of the items made in error and charge for the new items.
- Cash payments: if the new food costs more than the food you received in error, you pay the difference. In some cases we may offer store credit.
In all cases, please return the food in its original container(s) to our host.
Missing items
In the rare case that something on your receipt is missing from your order, we will make it up to you. Please call us or your third-party delivery service as soon as you notice. You may cancel the missing item before we prepare it, no questions asked, and we will refund the amount to your credit card or give you a gift card or certificate.
We provide courtesy items such as disposable silverware, and other condiments on request. If we accidentally leave out a free courtesy item, please let us know so we can address it with our staff. We cannot offer discounts, refunds or store credit for missing courtesy items.
If you are not happy with your food
We cook our food fresh to order with the finest, freshest ingredients, and we take great care and pride in every dish. Refunds or replacement food are available on request when food is wrong, missing or something similar. Refunds are not typically given for food a guest simply does not like.
Changing or canceling an order
Once an order is prepared, we cannot cancel, refund or give credit if you change your mind or ordered an item by mistake. We cannot refund or credit non-food items or beverages.
Delivery cancelled by the delivery partner
Your delivery partner may cancel the delivery if they cannot find or reach you. When they arrive, they are prompted to contact you, so keep your phone nearby while you wait for your food. If the delivery partner made a reasonable effort to contact you at your requested location, you may not be eligible for a refund.
Complimentary food
We cannot provide a refund or cash value for complimentary food.
Good to know
- We prepare and package pickup orders to keep the food at its best, but the temperature and texture of some items may vary slightly once packaged.
- If 25% or more of the food has been eaten or removed, we cannot issue a discount, refund or credit.
- If the food has been thrown away, repackaged or tampered with, and we cannot verify where it came from or what the issue was, we cannot issue a discount, refund or credit.
- We will prepare one replacement order at most. We will not prepare a third order.
- As a private business, we may refuse service to any customer for any reason. If a customer abuses this policy, we will not be able to do business with them in the future.